Last updated: 03 March 2026
This Privacy Policy explains how CNEX AIE SL (“we”, “us”) processes personal data when you visit or purchase from ecohid.com (the “Website”), under the GDPR (EU) 2016/679 and applicable Spanish law.
Controller: CNEX AIE SL
Address: Camí de Ca la Madrona 5-7, Pol. Ind. Mata-Rocafonda, 08304 Mataró (Barcelona), Spain
Email (privacy matters): info@ecohid.com
A) Data you provide
Identity and contact details (name, email, phone, billing/shipping address)
Order data (products purchased, quantities, order history)
Payment-related data (we receive confirmation tokens/status from payment providers; we do not typically store full card details)
Communications (emails, messages, support tickets)
Account data (if you register)
B) Data collected automatically
IP address, browser/device, usage logs
Cookies and similar technologies (see section 10)
We process data for:
Account creation and management (if available)
Legal basis: contract / pre-contract steps.
Order processing, delivery, customer service and returns
Legal basis: performance of contract.
Payments and fraud prevention
Legal basis: contract and legitimate interests (fraud/security).
Legal and accounting obligations (invoices, tax compliance)
Legal basis: legal obligation.
Marketing communications (newsletters, offers) — only if you opt in
Legal basis: consent (withdrawable at any time).
Analytics and website improvement
Legal basis: legitimate interests and/or consent (depending on cookie type and local rules).
Orders & invoices: kept as required by law for accounting/tax purposes.
Account data: kept while your account remains active, then for a limited period as necessary for legal claims/security.
Support communications: kept as needed to manage the request and for follow-up.
Marketing: until you unsubscribe/withdraw consent.
Technical logs: limited retention for security and debugging.
We may share data with service providers that enable the Website to operate, such as:
Hosting/IT and ecommerce platform providers
Payment providers
Shipping and logistics carriers
Email marketing providers (if you subscribe)
Analytics providers (subject to cookies/consent)
They process data under our instructions and under appropriate contracts.
If any provider is located outside the EEA, we apply GDPR safeguards (e.g., Standard Contractual Clauses) where required.
We use reasonable technical and organizational measures to protect personal data. No method of transmission/storage is fully secure; we cannot guarantee absolute security.
You may request:
Access, rectification, erasure
Restriction, objection
Data portability
Withdrawal of consent (where processing relies on consent)
To exercise rights: email info@ecohid.com.
You can also lodge a complaint with the Spanish supervisory authority (AEPD).
We use cookies and similar technologies for:
Essential website functionality (cart, checkout, session)
Preferences
Analytics
Marketing (where enabled)
Where required, we will request consent via a cookie banner/preferences tool. You can also manage cookies in your browser settings.
Payments are handled via the payment methods displayed at checkout. We generally do not store full card data; payment providers process that data directly under their own compliance obligations.
We may update this Privacy Policy. The new version will be published on this page with a new “Last updated” date.
For privacy questions: info@ecohid.com
