TERMS OF USE

Last updated: 03 March 2026

1. Website operator and contact

This website (the “Website”) is operated by:

  • Legal entity: CNEX AIE SL

  • Registered address: Camí de Ca la Madrona 5-7, Pol. Ind. Mata-Rocafonda, 08304 Mataró (Barcelona), Spain

  • Email: info@ecohid.com

2. Acceptance of these Terms

By accessing, browsing, creating an account, or purchasing through the Website, you agree to these Terms of Use (“Terms”). If you do not agree, do not use the Website.

We may update these Terms by posting a new version on the Website. Changes apply from the moment they are published.

3. Eligibility

You confirm you are legally able to enter into a binding agreement and to purchase products online under applicable law.

4. Account registration (if available)

If you create an account, you agree to:

  • Provide accurate and complete information.

  • Keep your login credentials confidential.

  • Notify us immediately if you suspect unauthorized use.

You are responsible for activities performed through your account.

5. Orders, pricing and payments

When you place an order, you are making an offer to buy products. An order is considered accepted only when we confirm it (e.g., by email confirmation or dispatch confirmation).

  • Prices are shown on the Website and may include or exclude taxes depending on the checkout display.

  • Payment must be made using the methods available at checkout.

  • We may refuse or cancel an order if we suspect fraud, an incorrect price due to a technical error, or product unavailability. If you have already paid, we will refund you.

6. Shipping, delivery, and returns

Shipping, delivery times, costs, and return rules are described during checkout and/or in dedicated pages (e.g., Shipping & Returns). Where consumer rights apply, mandatory legal protections prevail.

7. Product information

We try to ensure product descriptions, images, and specifications are accurate. However:

  • Product images may differ slightly from the actual product (e.g., packaging updates).

  • We do not guarantee the Website content is error-free. If you detect an error, contact info@ecohid.com.

8. Promotions and discount codes

Promo codes are subject to their terms (validity dates, minimum spend, exclusions). We may cancel a discount if it was applied incorrectly or in breach of the promo rules.

9. Prohibited use

You agree not to:

  • Use the Website unlawfully.

  • Attempt to gain unauthorized access to our systems.

  • Copy, scrape, or harvest data from the Website without permission.

  • Upload malware or disrupt the Website.

  • Infringe our intellectual property or third-party rights.

10. Intellectual property

All content on the Website (text, images, graphics, logos, design, code) is owned by or licensed to CNEX AIE SL and protected by IP laws. You may use it only for personal, non-commercial purposes.

11. Third-party services and links

The Website may reference third-party services (e.g., payment gateways, shipping carriers, analytics). We are not responsible for third-party content or practices.

12. Disclaimer of warranties

The Website is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim implied warranties (merchantability, fitness for purpose, non-infringement). We do not guarantee uninterrupted or error-free operation.

13. Limitation of liability

To the maximum extent permitted by law, CNEX AIE SL will not be liable for indirect or consequential damages arising out of your use of the Website or purchases. Nothing limits liability where it cannot be excluded by law.

14. Privacy

Your use of the Website is also governed by our Privacy Policy.

15. Governing law and jurisdiction

These Terms are governed by Spanish law. Any dispute will be submitted to the courts of Spain, unless mandatory consumer protection rules provide otherwise.

16. Contact

Questions about these Terms: info@ecohid.com